Custom Domains

Configure your own domain to build trust and enable advanced payment features in your Zellify funnels.

Why Custom Domains Matter

A custom domain is more than just a branding element—it's a critical component of your conversion funnel infrastructure. Here's why it's essential for your Zellify integration:

🔐 Build Trust & Credibility

When customers see your own domain (like join.yourcompany.com) instead of a generic URL, they feel more confident entering payment information. This familiarity directly impacts conversion rates, as users are more likely to complete purchases on domains they recognize and trust.

🍎 Enable Apple Pay & Advanced Payment Methods

Apple Pay requires domain verification to function properly. Without a custom domain, you cannot offer Apple Pay as a payment option—potentially losing up to 50% higher conversion rates that one-tap payments provide to iOS users.

🎨 Maintain Brand Consistency

Your payment funnel becomes a seamless extension of your brand experience. Customers never leave your ecosystem, creating a cohesive journey from discovery to purchase.

📊 Improve Analytics & Attribution

Custom domains allow for better tracking across your marketing tools, ensuring accurate attribution and conversion tracking in platforms like Google Analytics, Meta Pixel, and other marketing automation tools.

Domain Requirements

Before connecting your domain to Zellify, understand these critical requirements:

Exclusive Dedication Requirement

Your domain or subdomain must be dedicated exclusively to Zellify.

This is a technical requirement, not a preference. The domain cannot serve any other content or service.

What Won't Work:

• Using your main website domain (yourcompany.com)

• Sharing a subdomain with other services

• Domains already serving content or applications

• Domains with existing SSL certificates for other services

What Will Work:

• Unused subdomains like:

  • join.yourcompany.com

  • subscribe.yourcompany.com

  • pay.yourcompany.com

  • onboarding.yourcompany.com

  • checkout.yourcompany.com

Why Exclusive Dedication?

This requirement exists because Zellify needs complete control over the domain's configuration to:

• Manage SSL certificates automatically

• Handle all routing and traffic

• Ensure payment security compliance

• Optimize page load performance

• Maintain PCI compliance standards

How to Connect Your Custom Domain

Follow this step-by-step process to connect and verify your custom domain with Zellify:

1

Choose Your Subdomain

1. Decide on an unused subdomain that reflects your funnel's purpose.

2. Ensure it's not currently in use by checking:

   • Your DNS provider for existing records

   • Your web browser (it should show a "site not found" error)

   • Your internal documentation for planned usage

Pro tip:

Choose a subdomain that clearly indicates its purpose, like subscribe or join, to maintain transparency with your customers.

2

Add Domain in Zellify Dashboard

1. Navigate to Dashboard → Settings → Custom Domain.

2. Enter your full subdomain (e.g., join.yourcompany.com).

3. Click "Add Domain".

The system will generate two DNS records you need to add:

• TXT Record: For domain ownership verification.

• CNAME Record: For routing traffic to Zellify.

3

Configure DNS Records

Access your DNS provider (Cloudflare, Namecheap, GoDaddy, Route53, etc.) and add the required records:

TXT Record (Verification)

• Type: TXT

• Name/Host: _zellify-verification.join (or your chosen subdomain)

• Value: zellify-verify=XXXXXXXXXXXX (unique verification code from dashboard)

• TTL: 3600 (or default)

CNAME Record (Routing)

• Type: CNAME

• Name/Host: join (or your chosen subdomain)

• Value: funnels.zellify.app

• TTL: 3600 (or default)

• Proxy: Disabled (if using Cloudflare, ensure the cloud icon is gray, not orange)

4

Verify Domain Ownership

1. Return to the Zellify dashboard.

2. Click the "Verify Domain" button.

3. The system will check for both DNS records.

Verification typically takes:

• 5-10 minutes for most providers.

• Up to 48 hours in rare cases (due to DNS propagation).

5

SSL Certificate Provisioning

Once verified, Zellify automatically:

1. Provisions an SSL certificate via Let's Encrypt.

2. Configures HTTPS for your domain.

3. Sets up automatic renewal (every 90 days).

This process is completely automatic—no action required from you.

Troubleshooting Common Issues

Domain Verification Failing

Check these common causes:

1. DNS Propagation Delay

   • Wait 10-15 minutes after adding records

   • Use whatsmydns.net to check propagation status

2. Incorrect Record Format

   • Ensure no extra spaces in values

   • Verify subdomain prefix is correct

   • Check that you're not duplicating the domain name

3. Cloudflare Proxy Enabled

   • The CNAME record must have proxy disabled (gray cloud icon)

   • This allows Zellify to manage SSL certificates

4. Conflicting Records

   • Remove any existing A, AAAA, or CNAME records for the same subdomain

   • Check for wildcard records that might conflict

SSL Certificate Not Working

If you see browser warnings about SSL:

1. Wait for Provisioning

   • Certificate generation takes 5-10 minutes after verification

   • Check the dashboard for provisioning status

2. Clear Browser Cache

   • Force refresh with Ctrl+Shift+R (Windows) or Cmd+Shift+R (Mac)

   • Try in an incognito/private window

3. Check Domain Status

   • Ensure domain shows as "Active" in dashboard

   • Verify no DNS changes were made after verification

Frequently Asked Questions

Can I use my main domain instead of a subdomain?

No, you cannot use your main domain (e.g., yourcompany.com). You must use a dedicated subdomain. This is because your main domain likely serves your website, and Zellify needs exclusive control over the domain it uses.

Can I change my custom domain later?

Yes, but consider these impacts:

• Active funnel links will break

• You'll need to update all marketing materials

• Apple Pay will require re-verification

• Analytics tracking may be affected

Plan domain changes carefully and during low-traffic periods.

How long does domain verification take?

• Typical: 5-10 minutes

• Maximum: 48 hours (rare, due to DNS propagation)

• SSL Certificate: Additional 5-10 minutes after verification

What happens if my domain expires?

If your domain expires:

• Funnels immediately stop working

• Customers see error pages

• Payment processing fails

• You'll need to re-verify after renewal

Set up auto-renewal with your domain registrar to prevent this.

Can I use multiple custom domains?

Yes, you can connect multiple custom domains to serve different funnels or brands. Each domain must:

• Be verified separately

• Be dedicated exclusively to Zellify

• Have its own DNS records configured